Sparclean Cleaning Services

Terms of Business

1.Definitions

‘The Company’, ‘we’, ‘us’; Sparclean cleaning services (acting as a sole trader)

‘Cleaner’ means the person or group of people carrying out cleaning services on behalf of the Company

‘Client’ means the person or company to whom a cleaning Service is provided by the Company

‘Address’ means the address the cleaning has been booked for

‘Service’ means the services provided by the Company (includes cleaning, housekeeping and ironing labour)

‘Visit’ means the Visit to the Client address by the Cleaner to carry out the Service.

‘Manager’ shall mean Miss Adriana Nunes (or other person as advised to you from time to time) contactable at the address and numbers provided.

2.Contract

2.1These Terms and Conditions together with any covering letter represent the contract between the Company and the Client.

2.2The Client agrees that any use of the Services including placing an order over the telephone constitutes their acceptance of these Terms.

2.3Unless otherwise agreed or varied in writing these Terms and Conditions shall prevail over other conditions put forward by the Client.

3. Quotations and List of Tasks

3.1The Company reserves the right to amend the initial quotation should the requirements of the Client change or be judged by the Manager to be different to those initially discussed.

3.2The Client and the Manager shall agree a list of Tasks, which can be varied to a reasonable extent by communication between the Client and the Cleaner.

3.3The Company may request that the Client keeps a record by way of ‘timesheet’ of the hours worked by the Cleaner.

4. Alarm

4.1The Client will ensure that the workings of any alarm at the Address have been explained to the Cleaner or the Manager.

4.2The Client will ensure that they leave clear written instructions if for some reason the alarm should not be armed after a Visit.

4.3The Client will inform the Cleaner and the Manager if any key codes change.

4.4Neither the Client nor the Cleaner shall keep a written record of the Alarm code, which could compromise security. If the Alarm system allows it, we recommend a specific code be set for the Cleaner, which is easily memorable, such as the year of the Cleaner’s birthday.

5.

Equipment and materials

5.1

Unless otherwise agreed the Client shall provide equipment (which should be safe and in working order), cleaning

 

supplies, products, running water and electricity at the Address of the Visit.

5.2

If the Client requires the Cleaner to provide any of the above items an applicable service charge will be added taking into

 

account time spent on shopping and the cost of the items. Receipts will be provided.

6.

Rates and Payment

6.1The current rates of cleaning shall be provided to the Client in a separate schedule in the covering letter to these Terms of Business.

6.2A minimum of three (3) hours per Visit applies, save as detailed in 8.2 below.

6.3Unless otherwise agreed the account is rendered for immediate payment on completion of each Visit.

6.4Alternatively the Client can make a payment to the Cleaner by cheque or by cash at the time of the Visit.

6.5The Company reserves the right to charge interest on invoiced amounts unpaid for more than 30 days at the rate of 8% above the Bank of England base rate until the date of actual payment.

6.6The Company reserves the right to charge a £100 administration fee plus any legal fees in additional to the balance due for any account we must refer for collection.

6.7All bank charges incurred due to a Client’s cheque being returned unpaid will be passed to the Client incurring an administrative fee of £30.

7. VAT

All prices quoted by the Company to the Client shall be inclusive of VAT.

8.

Suspension of Service due to holidays

8.1

If a client does not require a Visit by reason of an absence (for example a holiday) then the Company will suspend the Visit with 48 hours notice. Please inform the Manager of the dates of your absence and the date on which you would expect the Service to resume.

8.2

The Manager and the Client may agree a special rate for a shorter Visit to check on the house during an absence.

9.

Cancellation

9.1The Client can cancel the Service by giving 48 hours notice before the Visit is due.

9.2An amendment fee of £25 will be added if a Visit is rescheduled when less than 48 hours’ notice is given.

9.3The Client must pay the full price of the Visit if;

9.3.1Our Cleaners arrive at the Address and are unable to gain access through no fault of the Company;

9.3.2keys are provided and those keys did not allow access, as we require all keys must open locks without any special effort or skill.

10. Refunds

Refunds will only be made if a cleaner has not been able to carry out the Service due to reasons which are the Company’s responsibility.

11. Complaints

11.1The Service is deemed to have been carried out to the Client’s satisfaction unless notified otherwise to the Company through its Manager (and not the Cleaner) within 24 hours of the completion of the Service visit in question.

11.2The Manager will investigate all complaints and attempt to resolve it to the satisfaction of the Client.

11.3The Client agrees to allow the Company back to re-clean the disputed areas before arranging for a Third party to carry out cleaning services.

12. Claims and insurance

12.1The Company’s insurance policy will cover damages caused by a Cleaner working on behalf of the Company and claims arising from the personal injury of the Cleaners.

12.2The Client agrees to report any problems within 24 hours of the completion of the Service.

12.3While our Cleaners will make every effort to avoid breakages, accidents do happen. We request all irreplaceable items be stored away or that the Client instructs the Cleaner not to clean those items.

12.4In case of damage the Company will repair the item at its cost.

12.5Items excluded from liability are: cash, jewellery, art and antiques.

12.6Key replacements and locksmith fees are paid only if keys are lost by the cleaners while in their possession (not if

‘hidden’ or with a third party for collection).

13. Liability

The Company shall not be liable under any circumstances for any loss incurred by the Client connected with;

13.1Its failure to carry out the Service as a result of factors beyond the Company’s control (including acts of God, severe weather, inability to gain access to the Address, unavailability of resources such as cleaning equipment or materials or water or electricity);

13.2Late arrival at the Address due to transport related problems;

13.3Existing damage to the Client’s property;

14. Supplementary Terms

14.1If the Client requires keys to be collected from an address which is not the Address for which cleaning has been booked then a charge of £10 will be made, £20 if the keys are to be returned.

14.2Care of any Pets (e.g. feeding, clearing Pet huts) will be charged separately after discussions with the Manager.

14.3Due to health and safety the Cleaner will only move furniture or other items, which can be moved safely by one person.

14.4While the Company will seek to provide the Client with the same Cleaner on every Visit, the Manager will ensure that a second Cleaner is available should the regular person be unable to make the Visit.

14.5Clients are advised that an ‘end of tenancy’ clean of a property or ‘post construction’ cleaning, ‘post party’ cleaning or neglected homes will take between two and three times longer than general cleaning of a well maintained home.

14.6If substantial debris (e.g. from building works) has to be cleared by the Cleaners, an additional charge will be made.

14.7It will be the responsibility of the Client to arrange for the collection of any rubbish and recycling.

14.8A minimum of 3 months contract is required, though we are available for one off cleans. If the client break the contract a charge of £300 pounds will

14.9apply.

15.Termination of the contract

15.1The client may terminate the Service by giving two weeks’ written notice to the Manager and specifying the date of the last Visit and any arrangements relating to the return of any keys.

15.2The keys will be delivered to the Address or another specified address free of charge if within zones 1,2 or 3 of the London transport area. The Client will sign a receipt on return of the keys.

15.3After termination the Client will ensure that, where applicable, any alarm monitoring company is made aware that the Company is no longer a key holder for the Address.

15.4After termination the Client agrees not to use any labour for cleaning or otherwise, provided by a present or past cleaner introduced by the Company to the Client, unless a £350 referral fee has first been paid to the Company.

16.Changes to the Terms of Business

The Company reserves the right to vary these Terms and will send out revised Terms to existing Clients at time of revision.

17. Law

The laws of England and Wales govern these Terms.